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Shipping & Returns

Shipping and packing post office with Orange Ginger Tabby Cat Online Retail Cats Lover Store

"All Good Cat Company merchandise and operations have been purr-sonally inspected, supervised, and approved by our feline staff."

 

FREE Returns and Exchanges

Here at The Good Cat Company, we want you to be happy. If you're not happy, then we're not happy!

If you are not 100% satisfied with your purchase, you can return the item to us for a full refund.

  • Returns must be unused and in the original condition they were in when shipped with all of the original packaging.
  • Contact us and let us know that you wish to return your item and we will get on it asap.
  • Unfortunately, due to hygienic reasons, some items are not returnable. Items such as ear cuffs, masks, earrings, bodysuits, pantyhose, cat apparel and played with cat toys are not returnable and are considered final sale.
  • We do not accept returns after 30 days of purchase.
  • All sale items are final sale. There are no refunds or returns on sale items.
  • Once we receive and inspect your return, we will notify you by email that we have received your item and a credit has been made to your method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Meow@thegoodcatcompany.com


Items damaged during shipment

Even though we pack your items with the utmost care, sometimes accidents do happen. Please contact us immediately and send us a picture of the damaged item to Meow@thegoodcatcompany.com, so we can give you a refund or replace the item(if in stock) ASAP.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please contact us first, so that we can instruct you as to how to return the item to us.

Please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we have received a returned item if it is shipped without tracking. USPS First Class postage and Priority postage include tracking with their services as does UPS.
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